Cardly Support

Contact us

Email support@kubasova.com. Please describe what happened, your phone model and app version. Never include a loyalty-card number or barcode in a support email.

Adding a loyalty card

Tap the plus button, choose the store and scan the barcode. You can also enter the number manually or import a barcode from a screenshot. Camera images and imported screenshots are processed on your phone.

A barcode does not scan

Open the card and tap the barcode to enlarge it and increase screen brightness. If the number was entered incorrectly, edit the card and scan or enter it again.

Cardly Backup

Cardly Backup is an optional one-time purchase. Sign in from Settings, purchase Cardly Backup and your cards will be backed up automatically. Cardly can still be used without an account or purchase, but locally stored cards cannot be recovered after a lost or replaced phone.

Restoring a purchase

Sign in to the same Cardly account, open Settings and choose Restore Purchases. On iPhone, also use the same Apple Account that originally purchased Cardly Backup. You will not be charged again for a valid restored purchase.

Account and privacy

Read the Privacy Policy. To permanently remove your account and cloud backup, use the deletion option in Cardly Settings or visit the account deletion page.